FAQs

1. What types of products do you offer?

We specialize in handcrafted woodworking and precision laser-engraved products. From signature wall pieces to custom drinkware and personalized gifts, each item is crafted with care using CNC technology and professional laser engraving equipment.

2. Do you offer custom or personalized products?

Yes. Custom work is one of our specialties. If you have a vision, logo, design idea, or meaningful concept, contact us and we will work with you to bring it to life.

3. How long does it take to process an order?

Processing times vary depending on the product and customization level. Standard items typically ship within a few business days. Custom orders may require additional production time. You will be notified once your order has shipped.

4. What is your return policy?

We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Custom and personalized products are non-returnable. Please see our Delivery & Returns page for full details.

5. What should I do if my item arrives damaged?

Inspect your order immediately upon receipt. If your item is damaged or incorrect, contact us within 7 days and send photos of the product and packaging to:
info@okobojitradingcompany.com
We will evaluate the issue and work quickly to resolve it.

6. Do you support veteran organizations?

Yes. Supporting our veterans is central to our mission. We proudly contribute a portion of our proceeds to Jared Allen's Wounded Warrior Foundation and support other community and veteran-focused organizations.

7. Do you ship nationwide?

Yes, we ship within the United States. Shipping costs and delivery times are calculated at checkout based on your location and order details.

8. Can I request a bulk or corporate order?

Absolutely. We welcome bulk, corporate, fundraising, and event orders. Contact us directly to discuss pricing, timelines, and customization options.

9. How can I contact you?

For questions about orders, returns, custom designs, or general inquiries, please email:
info@okobojitradingcompany.com

We aim to respond promptly and provide personal, attentive service.

10. What makes Okoboji Trading Company different?

We are more than a product company. Our roots run deep in community, country, and craftsmanship. Every piece we create is designed to evoke pride, honor, and meaningful reflection. When you purchase from us, you are supporting local craftsmanship and organizations that serve our veterans and community.